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A number of student-facing support services have moved to a new Student Services Centre on the New Museums site.

For the first time in the history of the University, certain student support units have been brought together under one roof to provide a more efficient and centralised service. Approximately 250 staff will co-locate in the new space on the New Museums site.

The centre brings together departments with a responsibility for providing strategic, policy-related and/or operational support for the University’s educational activities. These include:

  • Careers Service
  • Student Operations (comprising the International Students Office, the Office of Student Complaints, Conducts and Appeals, and the Student Registry)
  • Disability Resource Centre
  • University Counselling Service
  • Education Quality and Policy (formerly Educational and Student Policy)
  • Cambridge Centre for Teaching and Learning
  • Cambridge Trust, and
  • Cambridge Admissions Office. 

These services are moving into the centre in phases, with all departments except the Cambridge Admissions Office and Cambridge Trust relocated from 1 April. The Cambridge Admissions Office will have moved in by 5 April while the Cambridge Trust is relocating later in the summer. 

The new centre is found on the north (market/Guildhall) side of the New Museums site (view location on map). At present, access is only possible from the Downing Street entrance to the site. The opening hours are Monday to Friday, 8.30am to 5.30pm. 

Many of these departments were previously in cramped and unsuitable buildings, so the new tailor-made centre creates a space fit for purpose. It also allows for better integration of services so that the University can provide the best possible support to students at all stages of their educational journey. A mix of refurbished and new build space, the centre includes part of the old Cavendish Laboratory and Arts School and a new building on the site of the old Exam Halls.

The new building contains some exam space, which will be used from Easter Term this year.

Emma Rampton, the University’s Registrary, said: “It has taken a lot of hard work and planning to get to this point. My thanks go to all those who have been involved in the project: it is a testament to their hard work and determination that the Student Service Centre is now open.”

Further information can be found here.


01 April 2019